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Check our FAQs first, or get in touch with us here:
Call Us: 415-770-0436
Mon-Fri: 9:00 am - 6:00 pm PST
Sat: 9:00 am - 5:00 pm PST
Sun: 9:00 am - 5:00 pm PST
Standard shipping: Flat $7.95 USD on orders under $100 (before taxes and shipping).
Free shipping: Standard shipping is free on U.S. orders of $100 or more (before taxes and shipping).We accept Visa, Mastercard, American Express, and Discover, as well as Shop Pay, Apple Pay, Google Pay, and PayPal.
We use trusted, encrypted payment processors so your card details stay protected every time you shop.
Unused items in original condition may be returned within 30 days for a refund or 60 days for store credit. Return shipping applies unless the item is incorrect or damaged. Final-sale and personalized items are not eligible.
At Privé Pet, your complete satisfaction is our promise. We believe that every piece you welcome into your home should bring genuine delight to both you and your cherished companion.
Each product in our collection is thoughtfully designed and held to the highest standards of quality and craftsmanship. We stand confidently behind every item we deliver to your door.
Should anything fall short of your expectations – whether it's a sizing issue, a color that doesn't quite complement your space, or simply a piece that doesn't feel quite right – we're here to help. Your happiness matters to us, and we'll work with you to ensure you find the perfect fit for you and your pet.
To initiate a return or exchange, please visit our Returns Center.
Have your order number and shipping ZIP code handy to get started.
To be eligible for a return:
We reserve the right to refuse returns that are worn, washed, damaged, altered, or not in a condition suitable for resale.
Once your return is received and inspected, refunds are typically processed within 5 business days. You’ll receive an email notification as soon as your refund or store credit has been issued.
We now offer a streamlined exchange process to keep things simple:
The following items are final sale and cannot be returned or exchanged (except in the case of damage or defect):
If you received a Privé Pet item as a gift, we’re happy to help you with a return for store credit so you can choose something that’s a perfect fit for you and your pet.
Please use our Returns Center and select the gift return option, or contact us directly with the gifter’s name and order information if you have it.
If you have any questions about sizing, quality, or whether an item is eligible for return before you purchase, we’re here to help.
Email: customercare@privepet.com
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